Frequently Asked Questions

Yes. Playing at Ujogo is considered equivalent to participating in a sweepstakes contest from a legal standpoint.

Yes. Although you can read all of the site’s content, Ujogo does require each player to be a free member. We use this high-level player information to better determine how to offer the most desired prizes and features for our players.

Nothing. Ujogo is completely free. We generate our revenues from our advertisers and sponsors. Any membership that a player may sign up for is in no way associated with that player’s ability to enter a game, or get access to special games. Membership fees are solely for increased access to data, training tools and the like.

You must be a resident of the United States, excluding Mississippi and Oklahoma, and 18 years or older to play and win at Ujogo. Please see our Terms and Conditions page for more details.

See our How to Win page for details.

Your address is required when there is a need to mail you a prize. Your Social Security Number is required for tax reporting purposes if you win prizes exceeding $600 in value in a given calendar year.

Information on larger, sponsored tournaments can be found on our Upcoming Events page within our 'Promotions & Prizes' section. For day to day tournament availability, please click on the "Tournaments' tab within the 'Game Registration' page which can be found by simply clicking the flashing "Play Now" button at the top of any Ujogo webpage.

Please feel free to contact us at support@ujogopoker.com

Absolutely. In fact, you can play on any computer with a browser that supports Flash 9.0. Flash is a platform-independent application, so your play is not limited to your home computer. There is no application software to download, so play anywhere, anytime that you like.

If you don't have the latest version of Flash, our application will not work. To update to the latest free version of Flash, please visit the Adobe website.

No specific testing with the AOL browsers has been done to this point. However, we have noticed that due to some unique features on AOL browsers, players using the embedded AOL browsers often run into issues while playing at our tables. We have found that using a standard Internet browser, like Firefox or Microsoft Internet Explorer, these issues are not experienced. We will continue to test more with AOL environments.

Mostly likely, your display settings for your computer might not match the minimum requirements for our game window. Check to make sure that your display is set at least to 1024 x 768.

This very likely means that you have not downloaded the latest version Adobe's Flash client, version 9.0, which is required to play games on Ujogo. To update to the latest free version of Flash, please visit the Adobe website.

If the game froze and all other Internet activity is functioning properly, please try to restart your browser. Your game information will still be active. If the problem has not been resolved, or an email has not been received about the issue after 30 minutes please contact us at support@ujogopoker.com

If others in your game are not complaining about similar issues, check your Internet connectivity speeds from sites like, www.speedtest.com, try to access our site via a different web browser, or shut down and open your existing browser. (See our FAQ question on potential browser specific issues). If none of these efforts help, drop us a note at support@ujogopoker.com

Please see the Game Cancellation Policy page within the "Support" section.

Currently, Ujogo offers Fixed Limit, Pot Limit and No Limit Texas Hold'em.

Please see our Poker 101 section.

The "betting window" is the green area located at the middle right of the game window.

Hopefully, prizes that you care about.  Both large and small. In fact, you can even earn prizes from our store by accumulating Ujogo Points.  To see upcoming prizes which can be won from competing in our tournaments, visit our Prizes and Promotions section.

If there is something else you would like to play for, and you don't see it on our list of future prizes, please drop us a note at suggestions@ujogo.com

No.

Players will be allocated starting Ujogo Cash of $1,000.  If at any time your Ujogo Cash falls below $1,000 in Ujogo Cash, you can replenish your account up to $1,000 either from within a ring game, or via your My Account page.

To reduce excessive pre-flop all-in activities, players with an existing line of credit will be limited to $3,000 in Ujogo Cash worth of reloads within a 1-hour period.

Currently, Ujogo allows players to play or view a multiple table at a time. Over time, Ujogo will be capping this ability to just a few concurrent tables.

Yes, as long as you can use your browser to reach our site, you can play our game.

We can’t disclose all our methods, but we are serious about making our site safe and fun for all users, and to that end we strive to ensure a level of fairness for all players.

To reduce excessive pre-flop all-in activities, players with an existing line of credit will be limited to $3,000 in Ujogo Cash worth of reloads within a 1-hour period.

Simply send an email to support@ujogopoker.com. Please include information on players involved, table game and name and a short description of the alleged abuse. Note that we have recently added a 'block chat' feature as well. If you would like to ignore another player's chat messages, simply click on that player's avatar, and check the "block chat" box on his profile tab.

In order to create an atmosphere that is safe and fun for all of our users, Ujogo has blocked certain profanities.  Additionally, abusive behavior and speech is also not allowed.  Although we do not physically monitor every game, players can report abusive behavior to support@ujogopoker.com.

Ujogo Points are the equivalent to what other sites call "Frequent Player Points". Ujogo will award Ujogo Points based on time spent playing on the site. Ujogo Points are redeemable for items in the Ujogo Store as our way of thanking our players for spending time with us.  Players can also win additional Ujogo Points by placing atop our monthly Ujogo Points leaderboards or winning special jackpots.

Ujogo Cash is our internal game currency. Ujogo Cash can be accumulated from Ring Game play as well from Sit N Go and Tournament play. Of course Tournament players can also win valuable prizes too. Ujogo Cash is not transferable to any other player or viable as actual currency at Ujogo. However, those players who earn the most Ujogo Cash in a given month can win extra Ujogo Points.  See our leader board page for more details.

Simply navigate through the listed products on the store page. The 'redeem' button will only appear for a given item if you have a sufficient number of Ujogo Points. Simple as that.

For those items that can be fulfilled electronically, Ujogo will send winning players an email with a link to the prize won accompanied by a special redemption code. For those items that need to be mailed to our winners, Ujogo will mail those prizes directly to the address provided by the winning player.  Please check your My Account page to check on the status of any prizes won.

For those prizes which require manual fulfillment, Ujogo will enter shipment status information within a player’s My Account page. This information will be viewable within one business day of the date the prize is won.  We will do our best to ship prizes as quickly as possible.

Simply submit a request to us at support@ujogopoker.com. The Ujogo team will consider the submission and, if applicable, try to meet the request.

Simply click on the “unsubscribe” link at the bottom of any email that we have sent you.  Note that this will only un-subscribe you from the category related to that specific notification.  Alternatively, you can go to your My Account page.  Once there, you will find a link for “Interests and Email Alerts”.  From here, you can de-select from a list of notification categories.

Simply go to Ujogo.com and click the Sign In button.  When prompted for your password, there will be a link next to it saying Forgot Password. Click there and follow the instructions.

Sorry, no.  If you must, you can cancel your account and create a new one, but Ujogo Points, Ujogo Cash, Rankings, Contacts, etc… will not be saved or transferred.

Please send an email to support@ujogopoker.com and provide your user name and/or your registration email address. We will take care of the rest.

Ujogo is required for tax reporting purposes to collect social security numbers from all players who have won prizes equal to or exceeding $600 in value for any given year. In order to fulfill certain prizes, we will need to obtain this information.

No.